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Complaints Procedure

Making a complaint

At Forever Young Clinic, we strive for quality. It is our priority to put safety, skill,, and patient satisfaction at the core of everything we do.
As an award winning clinic we aim to deliver exceptional levels of care and customer service to all our patients and customers.
When you feel our service has not met your expectations it’s imperative for us to know so that we may provide resolution and continually improve our care and service delivery.

To raise a concern

We are keen to resolve your concern at the time it occurs, ensuring the rest of your visit is as worry free as possible.

Should you have any concerns during your appointment, please raise these directly with the member of staff caring for you.

Making a formal complaint

A complaints procedure is in place for patients who may not be satisfied with our services and wish to make a formal complaint.

Please click here to download and read out complaints procedure.

FY Complaints Policy

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